Keeping your clients happy isn’t always easy, a story from Ryan Bradshaw
No matter what niche you are in you’re going to have to do a stellar job with customers and clients.Ryan Bradshaw has built an incredible wedding DJ business and has had to handle many difficult situations with his clients throughout the years. The story he shares on this episode illustrates the type of steps you need to be willing to take to make your customers happy and keep them happy. It’s not an easy task but if you do it well you will stand out in your industry like Ryan has and become the go-to guy or gal for what you do.
Arjun Arora has learned that you’ve got to be careful who you let on the bus.
When you have hopes of building a company that scales well you’re going to have to bring other talented people onto your team to help you make it happen. Highly successful businesses are never a one man show. In this clip, Arjun Arora shares what he’s learned about the importance of getting the right people onto the team. Every person who comes on board at a management level is going to be a significant stakeholder who will impact your business to a large degree. You can hear the scenarios he talks about on this episode and check out his original conversation with Tony to hear his tips on making sure the right people are on the bus.
Governmental guidelines can be a pain, but you’ve got to nail them, with Michael Ross
When you’re dealing with product sales across State lines you’re going to run into situations where you’ve got to comply with governmental regulations. It’s part of doing business and you can’t let it intimidate you. On this clip, Michael Ross shares his story of getting that part of his business lined out properly so that other things, vital things, could move forward. If you’re in an industry where sales are happening across State lines you’ll want to hear Michael’s insights.
How success can enable you to make a worldwide difference, from Josh Noble
One of the things Josh Noble has been able to experience because of his success in business is trips to third world countries. He’s had the opportunity to do service projects and make connections in the developing world all because of his business success. In this clip, you get to hear one of his biggest lessons learned from a trip outside the U.S. and perhaps even gain a bit of vision for what your business success could do to make it possible for you to make an even bigger dent in the world.
Ian Garlic knows that the “why” is vital information to your customers.
The day is gone when consumers make purchases from companies just because they are big companies. People care more about what’s behind the company, they want to know that they are contributing to a philosophy that resonates with them and their own personal beliefs. In this clip, Ian Garlic shares how he’s come to understand the need for companies to become effective at communicating their “why” through stories. You’ll find some helpful tips in what he shares.Ian Garlic knows that the “why” is vital information to your customers Click To Tweet
Corinna Essa on why she gives away her best stuff for free.
There are many ways to approach online business but all of them are aimed at building a brand or personal reputation. Corinna Essa has decided to intentionally work toward building her personal expert status so that she can gain opportunities to work in the truly high dollar areas of speaking, consulting, and putting on events. Toward that end, she’s decided that her best content is going to be something anyone can have – for free. You can hear how she came to that conclusion in this clip and hear her entire conversation with Tony on the original episode where she was his guest.
How Charles Livingston learned that he didn’t really have the business he thought.
It was in the midst of a wonderful conference experience that Charles Livingston and his partner sat down with an experienced business professional to chat about their business. He looked them straight in the eye and said, “You don’t have a business, you have an offer.” What was he driving at? You can hear what Charles got out of it on this episode and learn what he and his partner did about it in his original chat with Tony.How Charles Livingston learned that he didn’t really have the business he thought Click To Tweet
OUTLINE OF THIS EPISODE
- [1:11] Tony’s introduction to this “best of” episode.
- [2:35] Difficulties dealing with clients, learning flexibility.
- [4:03] Surrounding yourself with the best people you can.
- [5:28] Dealing with State regulations & compliance issues.
- [6:33] Working in villages in 3rd world countries.
- [7:54] Transforming your client’s experience through storytelling.
- [9:42] Why to give your best content away.
- [10:57] You don’t have a business, you have an offer.
RESOURCES AND LINKS MENTIONED ON THIS EPISODE
Original episodes with:
- Ryan Bradshaw – his website
- Arjun Arora – his website
- Michael Ross – his website
- Josh Noble – his website
- Ian Garlic – his website
- Corinna Essa – her website
- Charles Livingston – his website